A Complaint is a Gift Workshop

Welcome Keynote Address:
A Complaint is a Gift: Business-Critical Strategies for Handling Complaints in Aesthetic Medicine
Presented by: Victoria Holtz, PhD

Effective complaint management is a crucial aspect of any successful practice. Poor handling of complaints not only risks losing patients, but can also damage your reputation, harm referrals and impact revenue. This session will guide you through the process of mastering complaint management to protect and grow your practice. You will leave equipped with the tools to handle complaints with confidence, improve patient relationships, and use feedback to propel your practice forward.

What to Expect | Learning Objectives

Understand the business impact of complaint handling

Evaluate and improve your practice’s complaint management, including a step-by-step formula for turning complaints into solutions.

Transform negative feedback into revenue opportunities – unlock the hidden potential in patient complaints to identify areas of growth, enhance satisfaction, and drive business success.

Master the art of addressing and handling complaints effectively across 4 communication styles, ensuring personalized resolutions.

Also included with this Keynote:

A free pre-assessment to evaluate your communication style and understand how it impacts complaint handling. *Assessment will be sent to the email entered during registration for the conference.

The “Complaint is a Gift” formula infographic – a practical tool to transform complaints into growth opportunities.

An exclusive invitation to the AI for Business Community – gain access to actionable strategies and resources to seamlessly integrate AI into your practice.

Victoria Holtz, PhD
For over 25 years, Dr. Holtz has delivered programs and gamified conferences on the Agile SeeWhat'sNext™ Mindset method, exponential growth leveraging AI, co-creation and transformational leadership in more than 56 countries on five continents, in English and Spanish. Impacting more than 2,000 organizations and 4 million people, Ms. Holtz's clients include L'Oréal, Galderma, Yves Rocher, AVON, Jafra, Mary Kay, Pfizer, Microsoft, HP, among many others. She has been recognized with awards in Innovation (Global Silicon Valley and USC) and is the LATAM CEO for the Global Future of Work Foundation. She studied Disruptive Innovation in MIT and Design Thinking in Columbia Business School. Dr. Holtz has been invited to numerous television programs, including Discovery Health, and is the author of several bestselling books, including: Move to Great! 12 Strategies for Business Exponential Growth, Leveraging AI; co-author of A Complaint is a Gift Workbook; and the upcoming book: SeeWhat’sNext Agile Mindsets.