Key Business Metrics for Aesthetic Practices

Saturday, June 28, 2025

4:30 PM - 6:00 PM PDT

Location: Bandol 1

Moderator(s)

Annie Robertson Hockey, MBA

President & Head of Consulting
Skytale Group
Dallas, TX

Hands-on workshop-based learning format.
Receive an overview of key business metrics and KPIs (revenue per patient, patient retention rate, cost per acquisition, average treatment value, treatment utilization rate).
Learn how to read and analyze financial performance data to identify trends, strengths and areas for improvement.
Develop and elevate your KPI analyzation skills and competency to respond with data-driven, practical plans of action in the real world.

4:30 PM - 4:35 PM PDT

Opening Remarks
Moderator: Annie Robertson Hockey, MBA – Skytale Group
4:35 PM - 4:50 PM PDT

Overview of Key Business Metrics and KPIs
Faculty: Annie Robertson Hockey, MBA – Skytale Group
4:50 PM - 5:35 PM PDT

Analyzing KPIs Using a Sample Data Set Group Exercise
Faculty: Randy Torban – EntityMed
Faculty: Izhak Musli
5:35 PM - 5:55 PM PDT

Developing Action Plans Based on KPIs
Faculty: Randy Torban – EntityMed
Faculty: Izhak Musli
5:55 PM - 6:00 PM PDT

Closing Remarks